After-Sales Support
For as long as your device runs — across Iran.
In digital equipment, support is part of the product, not an add-on. A device down in a lab means a delayed case and an unhappy customer — response speed is what makes that downtime short or long.
Our support runs across Iran and for as long as your device is running. The fastest path is WhatsApp: most issues — a software error, a wrong parameter setting, an unexpected sintering result — get resolved remotely with a short photo or video, no site visit required.
A big part of what we do is prevention: reminders for periodic scanner calibration, the maintenance routine for the wet system on wet mills, and checking the condition of the furnace element. These are simple tasks, but skipping them multiplies the cost of the next repair.
What's included
WhatsApp response — the fastest route; most issues are solved remotely with a photo or short video.
Nationwide — support isn't limited to one city.
No expiry date — for as long as the device is running.
Prevention, not just repair — reminders for calibration and periodic maintenance.
Related
Used equipment health check · All products · Equipment training · Purchase consultation
Other services
Purchase consultation · Installation and setup · Equipment training
Frequently asked questions
How long does support last?
For as long as the device is running. This is different from the warranty period — warranty terms are stated separately and clearly.
What's the fastest way to get help?
WhatsApp. Send a short photo or video of the issue; a large share of cases are resolved remotely.
What if the device needs an on-site visit?
If it can't be resolved remotely, we arrange a service visit. Terms depend on the type of issue and your location.
Are spare parts available?
For consumables and spare parts on devices in our own lineup, we handle sourcing. For availability and lead time on a specific part, message us on WhatsApp.